Quality Hub’s Corrective Actions Management System helps organisations to improve and standardise their processes for resolving and preventing undesirable events from occurring again.
Truly effective quality management systems include a corrective action process to eliminate the root cause of the failure. The standard process is to investigate and identify what happened, why it happened, and what actions are required to ensure this type of failure does not happen again. These actions must be tracked to ensure changes are implemented in a timely way and these changes are fully embedded and sustained.
Many organisations try to do this manually with spreadsheets and word documents. This means information related to failures, investigations, findings and corrective actions can be difficult to track and access, are frequently duplicated, or out of date.
Our system offers a more effective solution, making it easy to manage all aspects of this process via a centralised, user friendly system.
Our secure, web-based system means viewing, tracking and updating actions are a breeze.
Having full visibility of the complete process provides reassurance actions are never missed and your quality assurance loop is being closed.
Our Corrective Actions Management System not only helps you to achieve these results but it also helps you to sustain change.
It can be used across multiple processes – whether it’s a procedural or process failure, corrective actions resulting from incidents, audits, recommendations or resolving of complaints – making it a cost effective quality improvement solution.